Refund and Return Policy for Fantasy Ebooks

Thank you for shopping with FantasyEbooks! We strive to provide you with the best selection of ebooks and a seamless reading experience. Please review our Refund and Return Policy below to understand how we handle returns and refunds for ebook purchases.

1. Refund Policy

Due to the nature of digital products, we do not offer refunds or exchanges for ebooks once the purchase is complete and the ebook has been successfully downloaded.

However, if you experience any issues with your purchase, such as:

  • The ebook file is corrupted or not downloadable
  • The ebook is not as described or has significant issues that prevent it from being used as intended

Please contact us within 7 days of purchase. We will review your case and work with you to resolve the issue, whether by providing a replacement ebook or offering a store credit (at our discretion). You can reach us at levansang.dna1@gmail.com or via our contact page.

2. How to Request a Refund or Replacement

If you believe your purchase qualifies for a refund or replacement, please follow these steps:

  1. Contact our customer support team at levansang.dna1@gmail.com within 7 days of the purchase.
  2. Provide your order number, a description of the issue, and any relevant details (such as error messages, download problems, etc.).
  3. We will review your request and respond promptly to resolve the issue.

3. Issues Not Eligible for Refunds

Please note that the following situations are not eligible for a refund or replacement:

  • Change of mind after purchasing the ebook
  • Issues related to user error (e.g., wrong device, incorrect file format)
  • Loss of access to the ebook due to device failure or technical issues on the customer’s end

4. How to Return an Ebook

Since FantasyEbooks offers digital products, we do not accept returns once an ebook has been downloaded. By completing a purchase, you agree to the digital nature of the product and acknowledge that you will not be able to return the ebook once downloaded.

5. Customer Support

If you encounter any issues with your ebook or have questions about our Refund and Return Policy, please feel free to reach out to us. We are committed to providing exceptional customer support and will do our best to assist you.